FAQ
What shipping carrier do you use?
All orders are shipped using Royal Mail.
How long does delivery take?
All orders are dispatched the following working day with Royal Mail if placed by 5pm. Most orders will arrive within 3-5 working days
Standard: Royal Mail 48 Hour
Express: Royal Mail 24 Hour
Does shipping cost?
We charge a small fee which is calculated at checkout.
Do you offer tracking?
All orders include full tracking. You will receive the tracking number when your item has been shipped.
Do you ship internationally?
At this current time we only ship within the UK, although we may consider offering worldwide shipping at some point.
What is your returns policy?
Items can be returned within 14 days after receiving them. Must be in the original condition with tags.
How can I return my order?
Please use our returns system.
How can I exchange my order?
Please fill out the online returns form and select the exchange option. We will then contact you.
Are your products nickle free?
Our necklines are made from spring wires that contain no nickel, ensuring comfort and hypoallergenic properties.
Do you offer Gift Cards?
No, not at this moment.